Troubleshooting
Use this section when something does not work as expected in Buktor Pro.
Cannot sign in
- Confirm the email or username is correct.
- Check that the password is entered correctly.
- Use Forgot Password? if you cannot remember the password.
- Contact support if the account is locked or inactive.
Appointments are not showing
- Check the selected date.
- Clear any active filters such as Visited, Not Visited, or Remaining.
- Confirm that the appointment was created successfully.
- Refresh the page or sign in again if the list does not update.
Patients cannot book a slot
- Confirm working hours are configured for the selected day.
- Check whether the day is marked as a holiday.
- Make sure the service is active and bookable.
- Review booking window settings in General Settings.
Token calling is not working as expected
- Confirm appointments exist for the selected date.
- Check the token start number in General Settings.
- Make sure the device volume is enabled if voice calling is used.
- Refresh the page before starting token calling for the day.
WhatsApp or WABA setup issues
- Confirm business details match the submitted documents.
- Make sure the business website is active and includes the legal business name.
- Use a business email address linked to the company domain when possible.
- Review Meta Business Verification for setup guidance.
Need more help?
Use Help & Support inside Buktor Pro or visit Buktor Support (opens in a new tab).
